Inquiry
We are open from Monday to Friday. You are welcomed to send
us any inquiry with detailed specification, we can customize especial optical component according to customers' request. Please send us your requirements by
email, fax, phone about any inquiry.
Quotation
We will seriously check any inquiry and respond to
customers’ request within 24 hours when the complete specifications are received.
Usually our quotes are based on USD, EUR, GBP,JPY and RMB.
Order
We accept orders by fax or E-mail, The information of order
should include complete company name, products description, quantity, billing
address, shipping address, purchase order number, contact name and phone
number. We will send you an order confirmation in two days after receiving
order.
Payment
We accept payment by wire transfer, or other approved
terms. The invoice amount includes total price of items, shipping and handing
charges. We accept payment term for Net 30 days if customers have good business
relation with XF Photonics
Shipment
Delivery time is depended on the specifications and
quantity. Unless advance instruction from customer, all of shipments are
made via Express. If customers prefer to use own shipping carrier, please
inform us your account number before delivering goods. If the shipment method
is not specified, we will choose the most efficient and economical method
for your order. Default and handing charges are added to customers’invoice.
Warranty
Our products are promised free from defects in workmanship
and material for a period of 60 days. Repair or replacement will be made at no
charge if we are informed of the defect within 30 days of shipment of the
goods. Shipment errors will also be replaced free of charge. This warranty does
not cover customer errors in ordering, improper handling, storing or
other circumstances beyond our control. Our liability is limited to the price
of the parts or services we are providing.